Appointments

Please note all appointments are one problem per appointment.

All clinics are run on an appointment basis. To get an appointment call us on 01302 349431.

We do our best to see you at your appointment time. You will be kept waiting longer than 30 minutes in emergency situations only. In these rare cases we will keep you informed and, if needed, make other arrangements. If you need an appointment with the GP these are mainly booked through on the day bookings.

You will not be seen if you are more than 10 minutes late for your appointment.

All patients have the right to express a preference of practitioner when booking an appointment.  But, this might not be available on the requested day.

If you are awaiting for a review please be assured we will be in touch.

Cancelling or changing an appointment

Please always inform us if you are unable to attend your appointment as failure to do so wastes both the doctor’s time and valuable appointment spaces. Failure to do this could lead to you being removed from the doctor’s list.

You can cancel or change your appointment:

• Phone us. View our opening times.
• Visit the surgery and speak with a receptionist. View our opening times.

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

We offer home visits for housebound patients and we ask that if you require a home visit to request this before 11.00am unless it is an emergency. With a visit request we have the Doctor call you back to discuss the symptoms from this a visit may be arranged either with the GP or with other community services as required.