We hope that your visit to The Medical Centre will be as pleasant as possible. If you have any complaints, not resolved by our reception staff, please put your complaint in writing where we will investigate and involve other members of the practice team to deal with your complaint and inform you of the outcome. Complaints must be made in writing, this allows us to keep a paper trail.
Please use our 'in-house' procedure first as we can resolve most problems quickly and value the opportunity to talk through any difficulties experienced. We also value your comments and suggestions and have a suggestion box for this purpose. Remember you are always welcome to come to our Patient Participation Group.