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Practice Charter

Our Mission Statement

This practice is committed:

  1. To provide excellent general practice services to our patients
  2. Treat patients with honesty, integrity and in complete confidence
  3. To ensure all staff are trained, safe, competent and fulfil their duties
    professionally and treat patients safely
  4. Ensure all policies and procedures and protocols are available, up to date and
    best practice followed at all times.
  5. To treating patients with dignity, privacy and in a comfortable and clean
    environment with all equipment fit for purpose
  6. To monitoring patients responses to the practice with regards to complaints, comments, suggestions, significant events and work as a team to ensure lessons learned from these.
  7. Continually listen to patients and staff to ensure the best possible care for all.

Complaints Procedure

We hope that your visit to The Medical Centre will be as pleasant as possible. If you have any complaints, not resolved by our reception staff, please contact our assistant practice manager, who will investigate and involve other members of the practice team to deal with your complaint and inform you of the outcome. Complaints must be made in writing, this allows us to keep a paper trail.

Please use our 'in-house' procedure first as we can resolve most problems quickly and value the opportunity to talk through any difficulties experienced. We also value your comments and suggestions and have a suggestion box for this purpose. Remember you are always welcome to come to our Patient Participation Group (see next).

Click here to download our complaints procedure.

Patient Participation Group

We are continually looking at ways to improve our services and value your comments and opinions. To this end we have set up a Patient Participation Group which meets every six weeks at 1.30pm on Thursday afternoons. These meetings include guest speakers and are an opportunity for you to become involved in the life of the practice. It Is also used as a vehicle for us to ask opinions on future developments and clinical commissioning. Please see the notice board for details or ask at reception. We would love to see you at these meetings and for you to become part of our quest to improve services.

Virtual Participation Group

If you would like to get involved in PPG activity by unable to attend the meetings detailed above, you can still do so via our 'virtual' group, a two-way email conduit. Ask at reception for details.

Healthwatch Doncaster

Healthwatch Doncaster is an independent organisation that ensures that everyone in Doncaster has the opportunity to have their voice heard with the objective of making adults and children’s health and social care services better in Doncaster. If you require any advice please telephone: 0808 801 0391.

This service is based at:
3 Cavendish Court, South Parade, Doncaster DN1 2DJ

Opening hours are Monday-Friday 9.00am - 5.00pm.

Freedom Of Information Act

We have available a short report that provides all the statutory information required to comply with this Act. Should you wish to have a copy please ask at reception.

Violence And Aggression

This practice will not tolerate violent or abusive behaviour to staff or other persons on the practice premises. Such actions will result in immediate removal from the premises and the practice list. We will notify Patient Services immediately of any removal of a patient from our list.


All our staff have signed a confidentiality clause as part of their contract of employment. This means we will not disclose information to your family, friends, and colleagues about any medical matters at all, unless we have your written consent to do so.

Protection And Use Of Patient Information

There may be times when we might be required to share some of our information with other NHS staff, ie, hospital doctors, nurses etc. This is required to give the best possible health care and treatment. The law says we must pass on certain information, for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a GP. The register does not contain clinical details. Everyone working for the NHS has a legal duty to keep information confidential. The practice fully complies with the Data Protection Act.

Clinical Commissioning

Clinical Commissioning replaced practice-based Commissioning in 2013. The Medical Centre is a member of a group of practices known as South East Doncaster Constituency (one of five groups across Doncaster), working to improve Primary Care and developing services for patients to avoid some hospital admissions and improve patient care.

NHS England
South Yorkshire and Bassetlaw Area Team
Oak House
Moorhead Way
S66 1YY

NHS Website Feedback

We would appreciate feedback regarding your experiences on the NHS website

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