Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01302 349431
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
The Medical Centre (Doncaster) Limited
Search
Show Main Menu
  • Home
  • Appointments
  • Prescriptions
  • Services
    • Clinics
    • Fit notes & Sick notes
    • Join the Practice
    • Online Services
    • Proxy Access
    • Test Results
    • Update your contact details
    • Whooping Cough Vaccinations
    • Services Index
  • Surgery Information
  • Health Information & Support
    • COVID-19 & Flu
    • Find your NHS number
    • Get Help
    • Health A to Z
    • Live Well
    • Medicines A to Z
    • NHS 111 Online
    • Useful Contacts
    • Useful Links
    • Useful Local Services
    • Health Information & Support Index
  • Contact Us
    • Contact Details
    • Contact Us Online

Telephone System

New Phone System

The surgery is very busy especially in the early mornings and straight after lunchtimes. If all our reception staff are already answering calls you will be held in our "queuing system" for a short time.

The new phone system updates you with where you are in the queue. You will be answered as soon as one of our staff is available.

The new phone line gives you the chance to be called back when you reach the front of the queue.  This means that you do not have to hold in the queue and await our team to contact you back.

When calling the surgery you will be asked which line you would like:

  • Appointments
  • Reception
  • Prescriptions. We cannot take prescription requests over the phone. A message must be left on the direct line or through the prescription option.

Please be patient when telephoning the surgery. Try to phone later in the day for routine matters.

AM appointments can be booked two week in advance. Our team will care navigate you to the most appropriate service at the time of your call. 

Our new phone system installed in April is helping with the management of incoming telephone calls and getting to speak to you quicker.

Our management team recieve monthly reports on the calls coming through and we can check all telephone calls on the day. Seeing how many patients are calling at specific times in the day as helped us to better manage the incoming calls with staffing the phones with three members of staff at these busy times.  This means that your calls will be answered quicker than they have been before.

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Motability
Advertise Your
Business Here

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

The Medical Centre

2 Frances Street, Doncaster, DN1 1JS

  • 01302 349431
  • syicb-doncaster.frances-street@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Motability
Advertise Your
Business Here